A fix was deployed and this issue is now resolved.
We apologise for any inconvenience caused.
Posted Aug 13, 2026 - 09:51 BST
Identified
Dear Customers,
The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority.
We will continue to provide updates via the Service Status page.
Posted Aug 13, 2026 - 09:23 BST
Investigating
Dear Customers,
We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
Posted Aug 13, 2026 - 08:58 BST
This incident affected: Hosting Infrastructure (London (UK) Data Centre, Southeast Asia Data Centre).