All Systems Operational
Hosting Infrastructure Operational
London (UK) Data Centre ? Operational
Southeast Asia Data Centre ? Operational
Internal Applications & Services ? Operational
Company Website (Public) ? Operational
Developer Portal (iSAMS Identity Required) ? Operational
Documentation Portal (Public) ? Operational
Marketplace API & Website (Public) ? Operational
Management API (Private) ? Operational
Remote Access API & Website (iSAMS Identity Required) ? Operational
Update System API & Website (Private) ? Operational
3rd Party Services (Application) Operational
Cloud SMTP Service (Outbound) Operational
Push Notification Services (Apple & Google) Operational
SMS Gateway (EU & ROW Inbound) Operational
SMS Gateway (US Inbound & Outbound) Operational
3rd Party Services (Operations) Operational
Central CRM API (Private) Operational
Finance Portal & API (Private) Operational
Discussion Forum Website (iSAMS Identity Required) ? Operational
iCommunity Portal (iSAMS Identity Required) ? Operational
Ideas Portal (iSAMS Identity Required) ? Operational
Identity Portal (iSAMS Identity Required) Operational
Infrastructure Monitoring Service Operational
Webinar Service Operational
3rd Party Services (Support) Operational
Online Chat Operational
Telephony (Inbound & Outbound Calls & Recordings) Operational
Support Website Operational
Agent Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Live Sessions
Fetching
Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Resolved - Dear Customers,
Service has been resumed following this incident. Our Development team are reviewing updates to mitigate further instances.
Please accept our apologies for any disruption to your service.

Dec 4, 15:00 GMT
Monitoring - Dear Customers,
Most schools are now back up and fully functional. If you are still experiencing any issues please ensure that you have logged a ticket with support so that this can be prioritised.
Please accept our apologies for any disruption to your service.

Dec 4, 11:29 GMT
Identified - Dear Customers,
The issue has been identified and has affected 13 schools. A solution has been identified and is being implemented now and services resumed.
Please accept our apologies for any disruption to your service.

Dec 4, 09:24 GMT
Investigating - Dear Customers,
We are aware of an issue that is affecting a small group of schools logging in. We are working through affected schools as a priority to resume service.
Please accept our apologies for any disruption to your service.

Dec 4, 09:02 GMT
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.