Update - Dear Customer
Re: iSAMS and Ed:gen Service, 20th July 2024
Following our update yesterday regarding the widespread technical issue with CrowdStrike’s centralised software, we are pleased that they have been able to rectify many of their upgrade issues. The IRIS team has continued to implement guidance from CrowdStrike to recover service.
We are now able to confirm that service has been fully restored.
We’re sorry for the issues you may have experienced and thank you for your patience during this time.

Jul 20, 2024 - 17:05 BST
Update - We are continuing to investigate this issue.
Jul 20, 2024 - 14:56 BST
Update - Dear Customer

Re: iSAMS and Ed:gen Service,19th July 2024
Following our earlier update on the widespread technical issue with CrowdStrike’s centralized software, we have been investigating actions to restore our services.

Our team are continuing to work on bringing our services back online and have now successfully restored service for 95% of our cloud estate. We will continue to work on the outstanding servers across the rest of the weekend.

As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.

I’m sorry for the issues you may be continuing to experiencing. We will share updates via our Service Status page (https://status.isams.com/ ) with any new information as it becomes available.

Jul 20, 2024 - 14:51 BST
Update - Dear Customer

Re: iSAMS and Ed:gen Service,19th July 2024
Following our earlier update on the widespread technical issue with CrowdStrike’s centralized software, we have been investigating actions to restore our services.

We are following CrowdStrike’s guidance to recover from the incident and our monitoring shows that service is gradually being restored. Activity will continue to take place over the weekend to restore service.

As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.

I’m sorry for the issues you may be continuing to experiencing. We will share updates via our Service Status page (https://status.isams.com/ ) with any new information as it becomes available.

iSAMS Ltd

Jul 19, 2024 - 16:25 BST
Update - Our iSAMS and Ed:gen services are currently unavailable due to a global outage at Crowdstrike. A widespread technical issue with CrowdStrike’s centralized software has led to a global outage affecting various sectors, including planes, railways, and iSAMS servers and communications.
We are monitoring the situation, and in the meantime, we are investigating any possible actions we are able to take to restore the service.
As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.

Jul 19, 2024 - 15:06 BST
Update - Re: iSAMS and Ed:gen Service,19th July 2024

Our iSAMS and Ed:gen services are currently unavailable due to a global outage at Crowdstrike. A widespread technical issue with CrowdStrike’s centralized software has led to a global outage affecting various sectors, including planes, railways, and iSAMS servers and communications.
We are monitoring the situation, and in the meantime, we are investigating any possible actions we are able to take to restore the service.
As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.
I’m sorry for the issues you may be experiencing. We’re closely monitoring the situation and
we will share email updates and continue to update our Service Status page (https://status.isams.com/) with any new information as it becomes available.

Jul 19, 2024 - 10:44 BST
Investigating - We are aware of a global issue with Crowdstrike. This is impacting on all iSAMS/Ed:gen hosted servers and also affecting a number of our staff which is impacting on our usual phone and ticket service levels.
Urgent investigations are in progress and we will provide further updates.

Jul 19, 2024 - 08:34 BST
Hosting Infrastructure Operational
London (UK) Data Centre ? Operational
Southeast Asia Data Centre ? Operational
Internal Applications & Services ? Operational
Company Website (Public) ? Operational
Developer Portal (iSAMS Identity Required) ? Operational
Documentation Portal (Public) ? Operational
Marketplace API & Website (Public) ? Operational
Management API (Private) ? Operational
Remote Access API & Website (iSAMS Identity Required) ? Operational
Update System API & Website (Private) ? Operational
3rd Party Services (Application) Operational
Cloud SMTP Service (Outbound) Operational
Push Notification Services (Apple & Google) Operational
SMS Gateway (EU & ROW Inbound) Operational
SMS Gateway (US Inbound & Outbound) Operational
3rd Party Services (Operations) Operational
Central CRM API (Private) Operational
Finance Portal & API (Private) Operational
Discussion Forum Website (iSAMS Identity Required) ? Operational
iCommunity Portal (iSAMS Identity Required) ? Operational
Ideas Portal (iSAMS Identity Required) ? Operational
Identity Portal (iSAMS Identity Required) Operational
Infrastructure Monitoring Service Operational
Webinar Service Operational
3rd Party Services (Support) Degraded Performance
Online Chat Degraded Performance
Telephony (Inbound & Outbound Calls & Recordings) Degraded Performance
Support Website Operational
Agent Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Live Sessions
Fetching
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

Unresolved incident: Crowdstrike Global Outage.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.