iSAMS Ltd Status

All Systems Operational

Hosting Infrastructure Operational

London (UK) Data Centre Operational

Southeast Asia Data Centre Operational

Internal Applications & Services Operational

Company Website (Public) Operational

Developer Portal (iSAMS Identity Required) Operational

Documentation Portal (Public) Operational

Marketplace API & Website (Public) Operational

Management API (Private) Operational

Remote Access API & Website (iSAMS Identity Required) Operational

Update System API & Website (Private) Operational

3rd Party Services (Application) Operational

Cloud SMTP Service (Outbound) Operational

Push Notification Services (Apple & Google) Operational

SMS Gateway (EU & ROW Inbound) Operational

SMS Gateway (US Inbound & Outbound) Operational

3rd Party Services (Operations) Operational

Central CRM API (Private) Operational

Finance Portal & API (Private) Operational

Discussion Forum Website (iSAMS Identity Required) Operational

iCommunity Portal (iSAMS Identity Required) Operational

Ideas Portal (iSAMS Identity Required) Operational

Identity Portal (iSAMS Identity Required) Operational

Infrastructure Monitoring Service Operational

Webinar Service Operational

3rd Party Services (Support) Operational

Online Chat Operational

Telephony (Inbound & Outbound Calls & Recordings) Operational

Support Website Operational

Agent Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Live Sessions

Fetching

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Crowdstrike Global Outage

Resolved - This incident has been resolved.
Jul 23, 13:11 BST

Update - We are continuing to investigate this issue.
Jul 23, 13:11 BST

Update - Dear Customers,
Re: iSAMS and Ed:gen Service,19th July 2024
Further to previous updates, we can now confirm that all agents in the support team are now fully operational and as a result full service is resumed.
Thank you for your patience during this period.
Jul 23, 13:11 BST

Update - Dear Customer
Re: iSAMS and Ed:gen Service, 20th July 2024
Following our update yesterday regarding the widespread technical issue with CrowdStrike’s centralised software, we are pleased that they have been able to rectify many of their upgrade issues. The IRIS team has continued to implement guidance from CrowdStrike to recover service.
We are now able to confirm that service has been fully restored.
We’re sorry for the issues you may have experienced and thank you for your patience during this time.
Jul 20, 17:05 BST

Update - We are continuing to investigate this issue.
Jul 20, 14:56 BST

Update - Dear Customer

Re: iSAMS and Ed:gen Service,19th July 2024
Following our earlier update on the widespread technical issue with CrowdStrike’s centralized software, we have been investigating actions to restore our services.

Our team are continuing to work on bringing our services back online and have now successfully restored service for 95% of our cloud estate. We will continue to work on the outstanding servers across the rest of the weekend.

As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.

I’m sorry for the issues you may be continuing to experiencing. We will share updates via our Service Status page (https://status.isams.com/ ) with any new information as it becomes available.
Jul 20, 14:51 BST

Update - Dear Customer

Re: iSAMS and Ed:gen Service,19th July 2024
Following our earlier update on the widespread technical issue with CrowdStrike’s centralized software, we have been investigating actions to restore our services.

We are following CrowdStrike’s guidance to recover from the incident and our monitoring shows that service is gradually being restored. Activity will continue to take place over the weekend to restore service.

As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.

I’m sorry for the issues you may be continuing to experiencing. We will share updates via our Service Status page (https://status.isams.com/ ) with any new information as it becomes available.

iSAMS Ltd
Jul 19, 16:25 BST

Update - Our iSAMS and Ed:gen services are currently unavailable due to a global outage at Crowdstrike. A widespread technical issue with CrowdStrike’s centralized software has led to a global outage affecting various sectors, including planes, railways, and iSAMS servers and communications.
We are monitoring the situation, and in the meantime, we are investigating any possible actions we are able to take to restore the service.
As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.
Jul 19, 15:06 BST

Update - Re: iSAMS and Ed:gen Service,19th July 2024

Our iSAMS and Ed:gen services are currently unavailable due to a global outage at Crowdstrike. A widespread technical issue with CrowdStrike’s centralized software has led to a global outage affecting various sectors, including planes, railways, and iSAMS servers and communications.
We are monitoring the situation, and in the meantime, we are investigating any possible actions we are able to take to restore the service.
As this issue is also affecting some IRIS staff, please be aware it may take longer than usual for us to respond to any phone calls or support tickets.
I’m sorry for the issues you may be experiencing. We’re closely monitoring the situation and
we will share email updates and continue to update our Service Status page (https://status.isams.com/) with any new information as it becomes available.
Jul 19, 10:44 BST

Investigating - We are aware of a global issue with Crowdstrike. This is impacting on all iSAMS/Ed:gen hosted servers and also affecting a number of our staff which is impacting on our usual phone and ticket service levels.
Urgent investigations are in progress and we will provide further updates.
Jul 19, 08:34 BST

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

Jul 19, 2024

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.