All Systems Operational

Hosting Infrastructure Operational
London (UK) Data Centre Operational
Southeast Asia Data Centre Operational
Internal Applications & Services Operational
Company Website (Public) Operational
Developer Portal (iSAMS Identity Required) Operational
Documentation Portal (Public) Operational
Marketplace API & Website (Public) Operational
Management API (Private) Operational
Remote Access API & Website (iSAMS Identity Required) Operational
Update System API & Website (Private) Operational
3rd Party Services (Application) Operational
Cloud SMTP Service (Outbound) Operational
Push Notification Services (Apple & Google) Operational
SMS Gateway (EU & ROW Inbound) Operational
SMS Gateway (US Inbound & Outbound) Operational
3rd Party Services (Operations) Operational
Central CRM API (Private) Operational
Finance Portal & API (Private) Operational
iCommunity Portal (iSAMS Identity Required) Operational
Ideas Portal (iSAMS Identity Required) Operational
Identity Portal (iSAMS Identity Required) Operational
Infrastructure Monitoring Service Operational
Webinar Service Operational
iUniversity Operational
3rd Party Services (Support) Operational
Online Chat Operational
Telephony (Inbound & Outbound Calls & Recordings) Operational
Support Website Operational
Agent Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Live Sessions
Fetching
Jan 18, 2026

No incidents reported today.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Resolved - This incident has been resolved.
Jan 15, 15:20 GMT
Investigating - Dear Customers,
We are aware of an issue impacting on Microsoft Azure that may impact on our customers. Our team are monitoring for updates.
Kind regards

Jan 15, 12:10 GMT
Resolved - Dear Customers,
This issue has been resolved, we apologise for any disruption caused during this period.
Kind regards

Jan 15, 12:05 GMT
Investigating - Dear Customers,
We are aware of an issue impacting on some of our customers. This is being treated as an urgent issue and is currently being investigated.
Please accept our apologies for any inconvenience.

Jan 15, 08:45 GMT
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026
Resolved - Dear Customers,
This issue has now been resolved. Please accept our apologies for any disruption to the service.
Kind regards

Jan 11, 15:12 GMT
Investigating - Dear Customers,
We are aware of an issue impacting one of our servers, our team are investigating this as a priority issue. Further updates will be provided as soon as possible on our status page and on any tickets raised.
Please accept our apologies for any inconvenience.
Kind regards

Jan 11, 14:27 GMT
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.